Drug testing at the workplace

Corporations, companies and schools should be allowed to randomly drug test their employees because employers have an expectation that they should not be high on drugs. As much as drugs can be used in a recreational manner thereby not interfering with somebody’s job or public safety, this should not be allowed in the workplace.Advertising We will write a custom essay sample on Drug testing at the workplace specifically for you for only $16.05 $11/page Learn More This implies that employees should not be compromised by anything as far as discharging their duties and responsibilities are concerned (Weber 19). In this case, it is a fact that there is time for everything and that is why employers should be free to drug test their employees to be sure that nothing will be compromised. It should be known that workplace testing has been a contentious issue in many organizations and will therefore continue attracting attention as time goes by. Random drug testing of employees encourages greater responsibility both to the individual (employee) and others. This means that workers who may cause harm to themselves as a result of taking drugs will be protected as much as the use might be in a recreational manner. In a broad perspective, testing ensures that people do not work under the influence which enhances productivity and efficiency. People will not feel comfortable if they know that professionals who are attending to them are under the influence of drugs or alcohol in any way. Employees who take drugs engage in this activity at their own will which does not need any interference from employers. All this withstanding, employees should be tested for drugs so that individuals who are in need of any help can be assisted (Weber 31). There are employees who might be having addiction problems and drug testing enhances the need for self reporting and honesty. There should be properly informed procedures as far as workplace drug testing is concerned to ensure that it is a participatory exercise. This is because random testing will act as a deterrent for other people who might try to regularly use drugs or might be having an intention to experiment with alcohol. The health of employees should be a great concern for any employer because it has an impact on productivity which is related to positive outcomes that an organization might be anticipating for. In this case, the health and safety of employees is guaranteed in an organization through random drug testing whereby it will discourage people from abusing drugs (Weber 19). As a matter of fact, this will reduce different incidences of accidents and injuries that might come about as a result of working under the influence. Employers should not control the behavior of their employees in any way which means that everybody should be made to understand the need for random drug testing.Advertising Looking for essay on business economics? Let's see if we can help you! G et your first paper with 15% OFF Learn More Workplace testing should be allowed in any organization because there are cases where failures by different professionals might be irreversible and substantial. In this case, the costs that an organization might encounter as a result of people working under the influence are always too costly yet this could have been avoided. Organizations should be allowed to drug test employees because it is a way of monitoring them to ensure that they adhere to workplace ethics that enhance productivity. The issue of random drug testing has taken a different dimension because there are employers who end up discharging employees off their duties if they test positive (Weber 45). Adherence to job requirements does not require people to use drugs and alcohol by pretending that they are being used in a recreational manner which is a fact. Drug testing by organizations should be done in consideration of many factors to ensure that it is all inclusiv e. Works Cited Weber, Max. The Protestant Ethic and the Spirit of Capitalism. New York: Penguin Books, 2002. Print. This essay on Drug testing at the workplace was written and submitted by user Milania Vaughan to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Arsenic essays

Arsenic essays Phosphorus (P), arsenic (As), antimony (Sb), and bismuth (Bi) form a group of four elements in Group 5A of the periodic table. They exhibit increasing metallic properties going down the group. Nitrogen (N), which heads the group, is a colorless, odorless, and tasteless gas. Phosphorus is a highly reactive nonmetal, arsenic and antimony are poisonous metalloids, and bismuth is a true metal. Because of the arrangement of the outer electrons in their atoms, each of these elements can form up to five chemical bonds with other elements or groups of elements. Arsenic has an atomic number 33, atomic mass is 74.9216, and it sublimes (passes directly into a vapor without melting) at 613Â ° C. The Earth's crust contains relatively little arsenic, only about 5.5 parts per million. Arsenic and some arsenic compounds have been known for a long time. Aristotle thought that arsenic was a kind of sulfur. The Latin word arsenicum means yellow orpiment (a pigment containing arsenic and sulfur). While knowledge of arsenic dates back to ancient Greece, it wasn't until the Middle Ages that its poisonous characteristics were described. It was identified by Albert Magnus about 1250, and he described the way to manufacture it. Since then the method has scarcely changed: the mineral arsenopyrite is heated and decomposes with the liberation of arsenic gas. The gas can be condensed on a cold surface. Metallic Arsenic was first produced in the 17th century by heating arsenic with potash and soap. Arsenic is very similar to antimony and bismuth. It exists in bright, metallic forms that are stable in air. It is found free in nature or in combination with other elements, usually sulfur. It is most often used to improve the strength and hardness of alloys, which are combinations of metals. Arsenic is a gray, shiny metalloid, which is a moderately good conductor of heat and electricity, but gray arsenic is brittle and breaks easily. This is the ordi...

(social Work) Mental health Essay Example | Topics and Well Written Essays - 2000 words

(social Work) Mental health - Essay Example This is when the social workers come in to contain and help the individual control and master their emotions (Howe 2008, p.2). Social workers dealing with mental health work with such individuals to help them overcome their mental disorders. They resolve these disorders, usually associated with families that have a line of mental health illness or those with psychosocial problems. However, some social problems lead to mental disorders such as unemployment, poverty, family distress, trauma and disability. These problems usually lead to emotional imbalance resulting in suicidal thoughts, depression, relationship problems, anxiety, family conflicts, personality disorders, and trauma and adjustment issues. The social workers provide a range of interventions that are evidence-based which focus on bringing out solutions such as psycho education, detailed psychosocial assessment and narrative therapy (Adams, Dominelli & Payne 2009, p.xvi). Mental health workers play a major role in rehabilitating the life of the individual with mental disorders. This multiplies further to bring peace, harmony and relaxation in families and communities in which these individuals reside. In the end, mental health social workers create a great and positive impact in the community at large (Crawford & Walker 2007, p.20). Mental health services have three broad divisions, which a social worker can either choose to specialize exclusively in one setting or practice across the broad of the three. These health care application programs include treatment, prevention and rehabilitation. Prevention targets to reduce cases of the disorder by modifying stressful environments. Treatment targets at reducing the existing cases of dysfunction in the society, which include processes such as intervention and diagnosis. Rehabilitation main aim is to reduce the after effects caused by a disorder by retraining the individual to

Smoking Cessation for Young Adults Assignment Example | Topics and Well Written Essays - 750 words

Smoking Cessation for Young Adults - Assignment Example An evaluation design has to be designed which will assess the success of the smoking cessation campaign. Due to the fact that getting a control group was an uphill task to obtain as well as the high costs associated with the campaign, the focus remained squarely in the British Columbia province (Campbell &Stanley, 1966). Interrupted time series design with a single group (simple time series) will be inevitable as a design of choice. This design of the evaluation provides a better platform for addressing the issues emanating from the main objective of the campaign. This evaluation design carries with it features not limited to several variations of interrupted time series, observation time series and the ability to implement the independent time variable in a repeated manner. The evaluation must come before an altogether evaluation of both variables in the end. This helps in determining their interaction. As a practical example, the cessation campaign calls for this features when it splits the year-long period into three segments. There is the first segment that began in March and ended in April, a second one that began in July and ended in August and finally the October to November segment (Roscoe& John, 1969). The interrupted time series design will be implemented in a more than one independent variable varied one after another due to the breaks between them over the one year period of the cessation campaign. For instance, the effects of the media coverage on the radio and television and the newspapers as far as this campaign is concerned are expected to be varying on the smokers. However, this will be captured by the above choice of the evaluation design. The evaluator will be in a better position to drop the elements with no effect or adjust the campaign program as well.  

SM - Strategic Management Essay Example | Topics and Well Written Essays - 2750 words

SM - Strategic Management - Essay Example It has a niche market in the soft drink business and has its presence in almost all parts of the world. The extent of the business of the company is evident from the fact that the Coca-Cola Company owns four of the top five soft-drink brands in the world. Some of the best known and most popular brands of the company include Coca-Cola, Diet Coke, Fanta, and Sprite. The company also owns other less known but nevertheless popular brands such as Barqs, Minute Maid, POWERade, and Dasani water. In North America, the company has products such as Groupe Danones Evian. Coca-Cola also sells Crush, Dr Pepper, and Schweppes outside Australia, Europe, and North America. The company either makes or licences more than 400 drink products in more than 200 nations. The mission of the company is to create value in the food industry. A SWOT analysis is used to assess the strengths and weaknesses of a company based on many factors such as market data, historical performance of the company, internal and external factors that impinge the companys performance etc. A SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis will help to analyse or rather predict the performance of a company in future. It will also give a clear idea as to where the company could be heading with regards to its business performance. Perhaps one of the most important strengths of the company is that it is a world renowned brand. Apart from negative popularity in some countries because of political fallouts, the brand is relatively well known all through the world. Regarding the brand image of the company, the brand is well known and obvious and is easily recognised thanks to the many years that it has been in business. Another important internal strength of the company is that it has a lot of finance at its disposal. The company has been able to generate revenues that are substantially better than most beverage companies. This allows room for the company to expand

Mark Twains Influence on Realism

Mark Twains Influence on Realism Realism brought about events and characters with-in stories that could be easily imagined and related too. The main contributor during the period of realism was Mark Twain with his novel The Adventures of Huckleberry Finn. Mark Twain incorporated his own real life experiences into the novels he wrote. Twain expresses many beliefs within society of the time period. Twain accurately and vividly describes settings, places, and emotions. Twains depiction of the morals and events of the main character in the novel are the most important part of how the story incorporates realism. Realism in American Literature was most prominent between the Civil War and the turn of the century. Realism incorporates many aspects of life so the reader is easily able to relate to the characters and events. Social class is very important within this period of writing. The characters are more important than any other aspect of the story, without a well developed and accurate character the story will fall apart. Realism writing does not include any type of poetic vocabulary. The vocabulary used in realism writing is normal speech, terms that people use every day that may not be proper English but a accepted among impersonal conversations. During the time period that this style of writing thrived America was growing and changing as a nation, this provided the perfect habitat for realism writing to flourish (Realism in American Literature). The Adventures of Huckleberry Finn is about a neglected young teenage boy. His name is Huck Finn. His father is a mean drunk. The book begins in St. Peters Missouri where his father and he both live. The book tells about the Huck and Toms adventures in great detail. The novel is told using first person point of view. This viewpoint allows the reader to easily connect with the story because it is told as if the reader was right their interpreting the events himself (Twain). Twain gives the two main characters of the book, Tom and Huck, realistic character traits. Both boys live befriend each other and the longer they are friends the more their friendship grows and develops. The boys portray a nice and sincere attitude, but they use a devious and teenage attitude much more. They both tend to get into trouble like any teenager would (Twain). Twains dialogue throughout the story is common talk. This means the story does not include any poetic writings or anything of that nature. The dialogue is true spoken as if it was just a conversation between to normal people. No overly fancy words are used, just normal well known and common vocabulary. Using common vocabulary within story dialect is a crucial part in allowing the reader to relate to the characters. Mark Twain even tells the reader beforehand within the preface of the book about his dialects: In this book a number of dialects are used, to wit: the Missouri negro dialect; the extremist form of the backwoods Southwestern dialect; the ordinary Pike County dialect; and four modified varieties of this last. The shadings have not been done in a haphazard fashion, or by guesswork; but painstakingly, and with the trustworthy guidance and support of personal familiarity with these several forms of speech (Twain Explanatory). Mark Twains characters are well developed and described. The main character Huck is a thoughtful boy who is very intelligent as far as street smarts go, unfortunately he lacks much of a formal education (Lombardi). Huck is constantly forming his own conclusions about matters going on in the world during his life. An example of his conclusions about important matters in the world is the treatment of black people, Huck feels they are normal humans and should not be treated any differently then himself. This conclusion like many other of Hucks conclusions goes against the grain of society. Tom, Hucks best friend, is basically Hucks other half; whatever Huck lacks in character Tom makes up for. Tom has a wild imagination and is a great thinker. Tom is highly influenced by society, unlike Huck. These influences and the effect they have on Tom encourage Huck is his choice to ignore and disregard the common society thinking and come up with his own conclusions on controversial matters (Byrn e). Mark Twains settings were vividly described. He was able to achieve such accuracy within his description because of past experiences with in his life; most notably his experience as a steamboat pilot. He used a memory of a sunset he had once seen while out on the boat. He describes this sunset in the novel. The vivid description can be seen within just the first several lines of the 1 page description: The first thing to see, looking away over the water, was a kind of dull line that was the woods on tother side; you couldnt make nothing else out; then a pale place in the sky; then more paleness spreading around; then the river softened up away off, and warnt black any more, but gray; you could see little dark spots drifting along ever so far away-trading-scows (Twain 163) Mark Twain clearly influenced the development of realism with his novel The Adventures of Huckleberry Finn. The book was able to be related to be so many that it became very controversial. When the book first came out in the year 1884 it was not long after in 1885 that the book was banned from the Concord Public Library (Lombardi). Even through the banning of the book in some areas it still reached many people and had a huge impact. Twain paved the road for Realism writing and no other novel will have as much influence on the time period as his did. Works Cited Byrne, William F. Realism, Romanticism, and Politics in Mark Twain. 24 March 2004. 24 December 2009 . Lombardi, Esther. About.com: Classic Literature. 4 December 2009. 14 December 2009 . Realism in American Literature. 14 July 2008. 12 December 2009 . Twain, Mark. The Adventures of Huckleberry Finn. New York: Barnes Noble Books, 1885.

BCG Growth Share Matrix :: essays research papers

Dublin Institute of Technology MSc COMPUTING SCIENCE (Information Technology for Strategic Management) BCG Growth Share Matrix Research Assignment No. 2 The BCG Growth-Share Matrix The BCG Growth-Share Matrix is a portfolio planning model that was developed by Bruce Henderson of the Boston Consulting Group in the early 1970's. It is based on the observation that organisations business units can be classified into four categories based on combinations of market growth and market share relative to the largest competitor. Market growth serves as a proxy for industry attractiveness, and relative market share serves as a proxy for competitive advantage. The growth-share matrix thus maps the business unit positions within these two important determinants of profitability. Growth Share Matrix (http://www.netmba.com/strategy/matrix/bcg/) This framework assumes that an increase in relative market share will result in an increase in the generation of cash. This assumption often is true because of the experience curve; increased relative market share implies that the firm is moving forward on the experience curve relative to its competitors, thus developing a cost advantage. A second assumption is that a growing market requires investment in assets to increase capacity and therefore results in the consumption of cash. Thus the position of a business on the growth-share matrix provides an indication of its cash generation and its cash consumption. Henderson reasoned that the cash required by rapidly growing business units could be obtained from the firm's other business units that were at a more mature stage and generating significant cash. By investing to become the market share leader in a rapidly growing market, the business unit could move along the experience curve and develop a cost advantage. From this reasoning, the BCG Growth-Share Matrix was born. The four categories are: o  Ã‚  Ã‚  Ã‚  Ã‚  Dogs. Dogs have low market share and a low growth rate and thus neither generate nor consume a large amount of cash. However, dogs are cash traps because of the money tied up in a business that has little potential. Such businesses are candidates for divestiture. o  Ã‚  Ã‚  Ã‚  Ã‚  Question marks. Question marks are growing rapidly and consume large amounts of cash, but because they have low market shares they do not generate much cash. A question mark has the potential to gain market share and become a star, and eventually a cash cow when the market growth slows. If the question mark does not succeed in becoming the market leader, then after perhaps years of cash consumption it will degenerate into a dog when the market growth declines.

Physics Chapter 2 Notes

I noticed that I have not described the rule of F=ma in either the last email or this one. Where would you suggest it be described? Somehow the details of adding forces and balanced forces were missed in the last email and also it did not make perfect sense for me to note. As far as I am concerned the khan academy does not lecture it so I am not too sure in what to do about this. I am assuming finding velocity is the sole purpose of applying the law of conservation of momentum. Is this true? I also would like to note that a graph could not be drawn in some situations again due to me lacking the technology to send photos of handwritten notes.Hence there is sadly no examples of a problem for translational equilibrium and for the force-time graph in which impulse can be identified. I also have referred to explosions as divisions. Is this appropriate? Newton's First Law of Motion: A body will remain at rest or moving with constant velocity unless acted on by an unbalanced force. Example: †¢ Q: while traveling in train if one throws a ball up it lands on his palm though the train is moving. my doubt is that though the ball is detached from motion how does it manage to land on his palm though he is moving along with the train? A: he ball lands on your hand because the ball is, in reality, traveling at the same velocity as the train, you, and everything else on, or part of the train. The ball is not at rest, because assume while the train was accelerating, you were holding the ball. Since you were moving with the train, then the ball is moving at the same velocity you are, and therefore, the same speed the train is moving. Translational Equilibrium: The condition for translational equilibrium is for all the forces acting on a body to be balanced Newtons Second Law of Motion: Momentum is the product of mass and velocity (p = mv).It is measured in kg m /s and is a vector quantity. Impulse is the change in momentum when an object reacts to clashing with an external force (momentum after – momentum before) The rate of change of momentum of a body is directly proportional to the unbalanced force acting on that body and takes place in the same direction. Example: †¢ Q: There is a car with 500 KG mass and constant velocity 50 mph. As the car hits a wall what force will be applied on the wall? as the velocity is constant the acceleration would be zero and substituting in the second law F = 500 x 0 =0 †¢ A: In the first question, the acceleration is not zero.It is zero before the car hits the wall, but when it hits the wall, the car will go from a speed of 50 mph to 0 mph in a very short space of time, which is a big deceleration (acceleration in the other direction), until it's speed is zero. The wall will experience an acceleration away from the car. Hence there is a substantial force. Newtons Third Law of Motion: If body A exerts a force on body B, Body B will exert an equal and opposite force on Body A. Example: †¢ Q: I hav e a pen and I push it with an arbitrary amount of force. The pen will exert the same amount of force on me.So wouldn't the forces cancel? And wouldn't the pen not move at all? †¢ A: The forces are equal, but that does not mean this is no reaction. F=ma says that the reaction on each object (you and the pen) due to equal forces will be based on yours and the pens masses. If you and the pen are of equal mass, you and the pen will receive equal acceleration, just in the opposite directions. In space (no friction), the pen will start to move in one direction and you will start to move in the opposite direction, the speed of each based on the individuals or objects mass. The Law of Conservation of Momentum:Basically, this is just a combination of Newton's 3 laws but is useful when solving problems. For a system of isolated bodies, the total momentum is always the same. When solving problems for impulse and momentum; in a hypothetical situation (in order for this law to apply), where everything in space is isolated from the rest of the universe; momentum before and after are equal and therefore impulse is 0. Hence, pronumerals such as velocity is found by interpreting questions where different bodies may collide or where a body may divide. The area under a force (y-axis) – time (x-axis) graph is equal to the impulse.Work, Energy and Power: These are quantities which help explain what enables one body to push another. †¢ Work:  ° Work = force x distance moved in direction of the force. It is measured in newtonmetres (Nm), which is a joule (J). Work is a scalar quantity.  ° In the cases of the force being non-constant, the formula for work would only apply if the average force is used. Hence, by use of a graphical method, the area under force-distance graph is equal to the work done †¢ Energy:  ° Kinetic energy (KE) is the energy a body has due to its movement. For a body to gain this it has to have work done on it.The amount of work that i s done is equal to the increase in kinetic energy. A gain in this is expressed by the formula: mv^2/2  ° Gravitational potential energy (PE) is the energy a body has due to to its position above the Earth. A gain in this is expressed by the formula: mgh  ° loss of KE = gain in PE, gain in KE = loss in PE  ° The law of conservation of energy states that energy cannot be created or destroyed and it is only changed from one form to another.  ° KE and PE are the two most basic forms of energy. When more complicated systems are learnt, there is a whole variety of different forms of energy in which to do work.Exaples include petrol, gas, electricity, solar and nuclear.  ° Energy, collisions and division: * Elastic collisions are collisions in which both momentum and kinetic energy are conserved. * Inelastic collisions are collisions in which not all momentum and kinetic energy are conserved. Therefore, this has many outcomes. * Divisions are always inelastic because without any work and therefore increasing the KE, the segments that seperate after the division would not have any KE and would therefore not be moving. The energy to initiate a division often comes from the chemical energy contained within a body. Power:  ° Power is the work done per unit time. It is measured in J/s, which is a watt (W). Power is also a scalar quantity. †¢ Efficiency:  ° Efficiency = useful work out / work put in. It is not measured in any units and is a scalar quantity.  ° Due to the law of conservation of energy, efficiency can never be greater than 1.  ° The useful work out is found by the unbalanced force on the box.  ° The work put in is found by the work done by the pulling force. Uniform Circular Motion: When describing motion in a circle we often use quatities reffering to the angular rather than the linear quantities.Centripetal acceleration is where the change in velocity of a body is directed towards the centre of a circle in the frame of its motion b eing circular. This is expressed by the formula: a = v^2 /2 Centripetal Force is the force acting on the body towards the centre of the circle. This is expressed by F = mv^2 /r N = kg/m/s^2 F = ma. Force is mass times acceleration. Acceleration is change in velocity over time. Velocity is distance over time. So acceleration is change in distance over time over time, or distance over time squared.

A socio cultural environment Essay Example

A socio cultural environment Essay Example A socio cultural environment Paper A socio cultural environment Paper A socio cultural environment is a sum of practices, customs, attitudes, beliefs and behaviors that occur within population. It is influenced by cultural norms, demographic information and religious information. International organizations often do an inspection of a socio cultural environment before entering target market, because it helps the company to modify products and services appropriately. There are a lot of details that are important to understand, in order to do business in Venezuela and Japan (Verne, l. 1. , Beamer, L. , 201 1). In Venezuela, the business etiquette says that people should be greeting the most important person or the oldest person first. Interesting is that most Hispanic people have two last names one from their father and one from their mother. We should use the fathers surname when addressing someone. Venezuela has more flexible attitude towards time. People could be late, as well as business meetings or social events can begin late (Hefted, G, 2013). Business companies in Venezuela are hierarchical. Decisions, ideas and recommendations are generated from the top. Status is very important here, so people should show respect to their supervisors and colleagues as well. In this society, business relationships are based on the trust and the knowledge of each other. This is why personal contacts and networks are extremely important in making business deals. Working on friendships will improve ones success in the business environment. Venezuelan usually do not separate work from private life. Sometimes they may not trust someone first, so it is very important to take the time to develop interpersonal relationships with your future business partners. Business in Venezuela is conducted mainly in Spanish. A lot of people from Venezuela do have the knowledge of English, but it is better to bring an interpreter to business meetings if someone does not have the best knowledge of Spanish. It may be surprising to someone, that Venezuelan do not hesitate to interrupt, argue and criticize when it is needed during a discussion. Exchange of arguments and ideas is considered positive and constructive. In this society, people prefer dealing with immediate issues and do not deal with the future too much. People should not be surprised if their Venezuelan colleague is in their personal space. Many people from Latin America use a close physical proximity as a way of communicating to each other (Businesslike. CZ, 2010). Japan, on the other hand, has completely different traditions and customs. When you meet your business partner a handshake is appropriate. The Japanese handshake is not strong and with little or no eye contact, which is completely different from Venezuelan way of greeting. Some Japanese can do so called bow. It is a gesture of respect and is highly appreciated by Japanese people. The deeper the bow is, the greater respect a person shows (Verne, l. L. , Beamer, L. , 2011). Very important component of conversation in Japan is nodding. When a person listens to some speech, he/she should nod, because it is a way to show that a person is listening and understanding the speaker. For people from Venezuela, it would be probably very interesting that Japanese value silence. It is an expected form of non-verbal communication. Long eye contact is considered rude in Japan as well as standing in a personal space of some person. Touching is also absolutely inappropriate. Japanese do not like exhibiting in public, which means it is not good for example to hug someone in public. During the business meeting it is suitable to sit erect and with both feet on the floor. People should never sit in any other position (Hefted, G. , 2013). When it comes to hierarchy, both personal and business relationships are hierarchical, which means that older people have higher status than young people, man have higher status than women and in business environment senior executives have of course higher status than junior executives. It is always very important to send a manager of the same position to meet with Japanese colleague, because titles are extremely important in Japan. Work is always done in groups. Everyone must consult everything before he/she is making some decision. We are talking about decision-making by consensus and it is a very long and slow process in Japan. Business meetings are formal in Japan, so there is usually no space for humor. But Japanese as well as Venezuelan, put emphasis on establishing friendships and good relationships, so it is good to spent 10 minutes with polite conversation before the business meeting starts. Harmony is extremely important in this society. That is why saving face is necessary. Japanese people want to avoid unpleasantness, misunderstanding conflicts and confrontation. It is not good to say no during the business meeting. Instead of no, it is better to say This could be difficult and try to find another solution. People should count on the fact that it takes several meetings to conclude a contract (Verne, l. 1. , Beamer, L. , 201 1). Everyone should be prepared to give and receive a gift during the first business meeting. Gifts are usually given in the end of first meeting. Not avian a proper gift for your business partner could destroy the cooperation. The ritual of gift giving is actually more relevant than the gift itself. Wrapping of the present is also very important. Japanese can sometimes refuse the gift once or twice, but then they will accept it (Hefted, G. , 2013). An understanding of these differences, which have a big impact on countrys development, is the key to effective cross-cultural communication. What can work in one country, might not necessarily work in the other one.

Total Quality Management †William Edwards Deming

Total Quality Management – William Edwards Deming Free Online Research Papers In this paper I will talk about the management and leadership roles and tasks in relation to Total Quality Management. Total quality management represents, within the past two decades, one of the most reflective changes in the mode companies are now being managed. According to Biech (1994), â€Å"Quality improvement (TQM) are a customer-focused, quality-centered, fact-based, team driven, senior management-led process to achieve an organizations strategic imperative through continuous process improvement† (pp. 1-2). The benefits associated with TQM include higher quality, lower cost products and services that align with customer demands (Zbaracki, 1998). The capability of a company to answer to the needs of its customers measures the overall success of that company. Many organizations may ask the question, what is quality? As Hick (1998) explains, â€Å"quality is meeting or exceeding the needs and expectations of the customer† (p.1). What exactly are the expectations of the customers? It is now the responsibility of the organization to define those needs. Perhaps Biech (1994) provides a simpler picture, â€Å"Quality is the measure of satisfaction that occurs between a customer and supplier that only they can defi ne. In other words, quality is what the customer says it is† (p.25). Yet according to Perigord (1987), â€Å"Total quality means that all participants in a company are involved regardless of their position in the hierarchy† (p.7). Basically making it seem impossible for quality to be successful if all members are not sharing in the same vision and/or goals. Edwards Deming is well known for the introduction of the concept involving quality management. After World War II, Deming gained exclusive recognition throughout Japan, which later flourished to his homeland. During the early 50’s, Deming was invited to Japan to helper in he recovery of Japan’s economy. Going through a period of economic hardship and declines, the Japanese Union of Scientists and Engineers (JUSE) called on Deming’s expertise. In 1980, Deming introduced 14 key factors behind this idea of quality management. Gitlow (1994) notes the following as 14 points discussed in Deming’s work, â€Å"Out of the Crisis†. After Deming’s success with his Japanese counter partners, many North American manufacturers began to focus in on the Japanese strategies. The Japanese not only adopted Deming’s ideas for manufacturing, but also expanded them to include administrative and service industries. The implementation of quality concepts began to increase along with the techniques that focused in on employee motivation, measurement, and rewards (Hick, 1998). During the eighties, quality improvement had yet again changed names and was referred to as Total Quality Management (TQM). Hick (1998) also explains that the continuous improvement process should â€Å"be driven from the top, but implemented from the bottom† (p.2). Next customer focus, which involves the identification of who the customers are. When companies consider process improvements, they must know the people who will be using their products or services. Hick (1998) explains, â€Å"the starting point for quality improvement is to determine the customer needs† (p.3). As Allen (2001) also notes, â€Å"customer satisfaction is the hallmark of an effective TQM program† (p.5). It is wise for managers to encourage employee-customer exposure to effectively gain understanding of customer needs (Allen, 2001). Walter Shewhart developed the PDCA (Plan-Do-Check-Act) cycle, which provides a methodology for process improvements. Many organizations may use this cycle upon the realization of the need for process improvements. The PDCA cycle is also known as Deming’s cycle because Deming used this methodology to explain the concepts of continuous process improvements. This cycle consists of four important steps The first one is to plan, which is used to determine the processes needing improvement, setting a target, and making all the key players in the effort; the second one is to do what involves the implementation; the third one is to check, which included comparing the pre and post improvement data. This step is also used to determine if the post improvement efforts have corrected the original problem; and the last one is to act, which involves continuous monitoring of that particular process and moving on in areas that need further improvements (Biech, 1994). Including flow charts, or ganizations can also use cause and effect diagrams, run charts, and control charts as basic measuring tools. The main concept behind Deming’s quality theory was the creation of techniques and procedures for process control (Hick, 1998). The theory was expressed as the responsibility of the organization as a whole. In implementing such a major change, leaders must acknowledge their employees fear of the unknown. As Biech (1994) notes, â€Å"Everyone will need to be coached, encouraged, prodded, and protected as they try on new skills and behaviors† (p.138). Biech (1994) also notes several points important for leaders to acknowledge: customer-designed approach for the organization, strong, visible, leadership and commitment from all levels of management, clear vision consistently being communicated at all levels, active participation of the best people regardless of position and experience, willingness to grow as the need arises, and discipline to give the TQM implementation effort time to succeed. There are common reasons why some companies fail at implementing TQM. There are also common ways companies can prepare for the TQM tackle. Companies can start by focusing in on the previous listed points. Throughout many notes from TQM researchers, TQM can be successful if given direct and undivided attention. As Perigord (1994) notes, â€Å"Doing it right the first time means meeting the commitment that has been made†(p.107). It’s the overall desire of the company that drives TQM home. If TQM is enviable, it’s potential, it’s achievable, it becomes everybody’s job, and it becomes victorious. References Allen, R. (2001, May). Aligning Reward Practices in Support of Total Quality Management. Business Horizons. Retrieved Aug 13, 2007 from the World Wide Web: findarticles.com/cf_0/m1038/3_44/75645904/print.jhtml Biech, E. (1994). TQM For Training. New York: McGraw-Hill. Gitlow, H. S., Gitlow, S. J. (1994). Total Quality Management In Action. New Jersey: Prentice-Hall. Hick, M. (1998). Quality Management. Mike Hicks Eagle. Retrieved Aug 13, 2007 from the World Wide Web: eagle.ca/~mikehick/quality.html Perigord, M. (1987). Achieving Total Quality Management: A Program For Action. Maryland: Productivity Press. Zbarack, M. J. (1998). The Rhetoric and Reality of Total Quality Management. Administrative Science Quarterly. Retrieved Sep 13, 2007 from the World Wide Web: findarticles.com/cf_0/m4035/3_43/53392848/print.jhtml Research Papers on Total Quality Management - William Edwards DemingThe Project Managment Office SystemBionic Assembly System: A New Concept of SelfAnalysis of Ebay Expanding into AsiaDefinition of Export QuotasMarketing of Lifeboy Soap A Unilever ProductOpen Architechture a white paperPETSTEL analysis of IndiaInfluences of Socio-Economic Status of Married MalesIncorporating Risk and Uncertainty Factor in CapitalResearch Process Part One

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